1. All deliveries and pick up order(s) are only within Malaysia. Street names and postcode must be correct and accurate. 
2. If the packaging seal is opened or damaged, DO NOT accept the parcel.
3. If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
4. We only use standard packaging materials for all orders.
5. We deliver each order to one delivery address within Malaysia.

DELIVERY LEAD TIME

1. Confirmed orders will be processed within 5 working days from SURENPOWER  ENTERPRISE.
2. Delivery lead time for Orders to arrive (after processing and packing) is as follows: –

• In standard shipping, the regular delivery time ranges from 2 to 8 days.

3. During peak online sales & promotional periods, orders and deliveries may take longer time.